Terms and Conditions of the TanExpert24 Online Store
including, among other things, the rules for concluding sales contracts via the store, containing the most important information about the Seller, the store, and Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal
§ 8 Exceptions to the Right of Withdrawal
§ 8a Training and Training Packages
§ 9 Complaints
§ 10 Personal Data
§ 11 Newsletter
§ 12 Reservations
Annex No. 1: Withdrawal Form Template
§ 1 DEFINITIONS
Business Days – Monday to Friday, excluding statutory holidays.
Account – a free feature of the Store regulated by a separate set of rules (an electronic service) that allows the Buyer to create an individual Account in the Store.
Consumer – a natural person within the meaning of the Civil Code, as well as a natural person acting with a business that is not directly related to their business or professional activity.
Buyer – any entity making a purchase in the Store.
Regulations – these regulations.
Store – the online store TanExpert, operated by the Seller at the address https://tanexpert24.pl/pl/
Seller – TanExpert, VT7 Sp. z o.o., located in Szczecin (70-535) at ul. Kurkowa 5/U2, registered in the Business Register kept by the District Court in Szczecin, XIII Commercial Division of the National Court Register, under number KRS 0001009773, REGON: 366502117, NIP: 8522628345; TanExpert email address: biuro@tanexpert.pl
§ 2 CONTACT WITH THE SELLER
1. Mailing address: TanExpert Poland, ul. Kurkowa 4/U3, 70-535 Szczecin
2. Email address: biuro@tanexpert.pl
3. Phone: +48 533 709 708
4. Return address (in case of withdrawal): TanExpert Poland, ul. Kurkowa 4/U3, 70-535 Szczecin.
5. Address for sending the claimed goods: TanExpert Poland, ul. Kurkowa 4/U3, 70-535 Szczecin
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, the following is required:
• a device with Internet access
• a web browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements stated in paragraph 1, an active email account is necessary.
§ 4 SHOPPING IN THE STORE
1. The prices of goods visible in the Store are the total prices for the goods, including VAT.
2. The Seller points out that the total price of the order includes the price of the goods and, if applicable, the cost of delivery.
3. The selected goods for purchase should be added to the shopping cart in the Store.
4. Then, the Buyer selects the available delivery method and payment method for the order, and provides the necessary data to fulfill the order.
5. The order is placed when the Buyer confirms its contents and accepts the Regulations.
6. Placing an order is equivalent to entering into a sales contract between the Buyer and the Seller.
7. The Seller will provide the Buyer with confirmation of the sales contract on a durable medium, no later than when the goods are delivered.
8. To make purchases in the Store, the Buyer must register in the Store, i.e., create an Account.
9. Discount codes apply to retail prices and only include products for domestic use. Products dedicated to Professionals (in particular equipment and spray tanning liquids) are not covered by this promotion. On the "Basket" page, each product is individually marked with the status of the applied discount code:
- "Discount Coupon" tag + green frame: marked are products covered by the promotion,
- "Not Covered by Coupon" tag + red frame: marked are products not covered by the promotion.
10. The "Buy two, get 50% off one cheaper product" promotion means granting a discount on the cheaper product when buying two products. The discount value is 50% of the cheaper product price. This discount cannot be combined with other promotions or discounts available in the store. To participate in the Promotion, the Participant must add at least two products to the cart. The discount will be automatically applied to the cheaper of the two products. The discount will be applied only to one, the cheapest product when buying two or more products. If more products are purchased (three or more), the discount will apply only to one, the cheapest product among all selected products. If the Buyer wants to use the discount on more products, it is suggested to place the appropriate number of additional orders (the current functionality of the store does not allow for cyclical application of this discount rule within a single order; however, work is ongoing to modernize this module to allow this option in the future).
§ 5 PAYMENTS
1. The Buyer can pay for the order using one of the following methods:
a. Bank transfer to the Seller's bank account.
b. Via the payment platform:
- Przelewy24
c. Cash on delivery.
2. If the payment is made via the Przelewy24 payment platform, the entity providing the online payment service is PayPro S.A.
3. Payments by credit card are processed by the operator: eCard Spółka Akcyjna, ul. Krucza 16 / 22, 00-526 Warsaw, Poland, KRS 0000042304, NIP 5213103040, REGON 016341786.
4. If the Buyer chooses prepayment, the payment must be made within 7 calendar days from the order date.
5. The Seller informs that for some payment methods, due to their nature, payment for the order can only be made immediately after placing the order.
6. By making a purchase in the Store, the Buyer agrees to receive electronic invoices from the Seller.
7. The Seller will issue and send the electronic invoice within 72 hours from the moment the order is received. The invoice will be provided to the Buyer via email to the email address provided by the Buyer. If the Buyer made the purchase using a registered Account in the Store, the invoice will also be assigned to their order in the "Order History and Details" section.
As of 26.03.2026, points 6 and 7 will have the following wording:
6. For Buyers who are entrepreneurs (B2B), the Seller will register the invoice in the National e-Invoice System (KSeF) within 72 hours from the order fulfillment. The invoice visualization will be made available to the Buyer electronically, particularly via email and in the Buyer’s Account in the Store. For Buyers who are not entrepreneurs (B2C), the invoice will be issued and delivered electronically, outside the KSeF system, within 72 hours from the order fulfillment, to the email address provided by the Buyer and – if they have an Account – in their Buyer Account.
7. Documents made available to the Buyer, as mentioned in paragraph 6, constitute a visualization of the invoice (an informational copy). For Buyers who are entrepreneurs (B2B), the invoice, within the meaning of tax regulations, is the structured document saved in the National e-Invoice System (KSeF). For Buyers who are not entrepreneurs (B2C), the invoice, within the meaning of tax regulations, is the electronic document delivered to the Buyer outside the KSeF system.
§ 6 ORDER FULFILLMENT
1. The Seller is obliged to deliver the goods without defects.
2. The order fulfillment time is indicated in the Store.
3. If the Buyer has chosen prepayment for the order, the Seller will begin processing the order after payment is received.
4. If the Buyer chooses payment by bank transfer or credit card, the order processing time is counted from the day the Seller's bank account or settlement account is credited.
5. If the Buyer has purchased goods with different delivery times in a single order, the order will be processed based on the item with the longest delivery time.
6. The goods are delivered to the territory of the Republic of Poland and selected European countries.
7. Generally, goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
a. By courier companies Inpost, DHL
8. The Seller reserves the right to use another professional courier company from the list: Pocztex, DHL, FedEx, UPS, TNT.
9. Shipping for 1 PLN from the specified promotional amount – applies only to goods delivered in the territory of the Republic of Poland. Shipping costs to other countries are charged according to the current price list.
10. Express shipping within 24 hours is available only for retail orders placed by Consumers on business days before 8:00 PM, with delivery via InPost. Orders placed on non-working days will have their processing time counted from the next business day. For retail orders to be immediately processed, they must be properly paid or ordered for cash on delivery. Business orders and orders containing training sets will be processed as quickly as possible, depending on the time required to prepare the order.
11. The Store reserves the right to extend the "Express Shipping" time from 24 hours to 48 hours under justified circumstances, such as an increased number of orders.
12. Each business order will be verified and must be approved by the Seller. In certain circumstances, such as low stock levels or other factors affecting the ability to fulfill the order, the Seller reserves the right to suspend the order. In such cases, the Seller will inform the Buyer of the expected shipping date. If the specified fulfillment date does not suit the Buyer, they may withdraw from the order.
13. The Store reserves the right to temporarily suspend wholesale sales for business customers if circumstances requiring such action arise.
§ 7 RIGHT OF WITHDRAWAL
1. The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 30 days without providing any reason.
2. The withdrawal period expires 30 days after the day:
a. on which the Consumer took possession of the goods or on which a third party other than the carrier, indicated by the Consumer, took possession of the goods.
b. on which the Consumer took possession of the last item or on which a third party, other than the carrier, indicated by the Consumer, took possession of the last item in the case of a contract involving the delivery of multiple items delivered separately.
c. the conclusion of the contract – in the case of a contract for the delivery of digital content.
3. To exercise the right of withdrawal, the Consumer must inform the Seller using the contact information provided in § 2 of the Regulations of their decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or an email).
4. The Consumer may use the withdrawal form template available at the end of the Regulations, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the information about exercising the right of withdrawal before the expiration of the withdrawal period.
6. The right of withdrawal applies only to complete, undamaged, and unused products.
7. If the shipment or its contents are damaged or incomplete, this should be immediately reported to the Seller (recommended method) or directly to the carrier. The report should include a description with photographic documentation. A complaint can be filed with the carrier within 7 days from the receipt of the shipment.
CONSEQUENCES OF WITHDRAWAL
1. If the Consumer withdraws from the concluded contract, the Seller will refund all payments received from the Consumer, including the cost of delivering the goods to the Consumer (except for additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
2. The refund will be made using the same payment method as the Consumer used in the original transaction, unless the Consumer agrees to another solution. In any case, the Consumer will not bear any costs in relation to the refund.
3. The Seller may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.
4. The Seller asks for the return of the goods to the address: TanExpert Poland, ul. Kurkowa 4/U3, 70-535 Szczecin, immediately, and in any case no later than 14 days from the day the Consumer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Consumer sends the goods before the expiration of the 14-day period.
5. The Consumer will bear the direct cost of returning the goods.
6. The Consumer is responsible only for the decrease in value of the goods resulting from using them in a way other than necessary to determine the nature, characteristics, and functioning of the goods.
7. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct cost of returning the goods. The estimated cost of these returns will be communicated by the Seller to the Consumer in the product description in the Store or when placing the order.
8. If a refund for a payment made by the Consumer with a payment card is required, the Seller will refund it to the bank account assigned to that payment card.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The Consumer does not have the right to withdraw from a distance contract regarding a contract:
a. for the supply of goods that are not prefabricated, produced according to the Consumer's specifications or serving to satisfy their individualized needs.
b. for the supply of goods that spoil quickly or have a short shelf life.
c. for the supply of goods delivered in a sealed package, which cannot be returned for health or hygiene reasons once opened after delivery.
d. for the supply of goods which, due to their nature, are inseparably mixed with other items after delivery.
e. for the supply of audio or video recordings or computer software supplied in a sealed package, if the package was opened after delivery.
f. for the supply of newspapers, periodicals, or magazines, except for a subscription contract.
g. for the supply of financial services whose price depends on fluctuations in the financial market, which cannot be controlled by the entrepreneur and may occur before the withdrawal period expires.
h. for the supply of digital content not supplied on a tangible medium, if performance has begun with the Consumer's express consent before the expiry of the withdrawal period and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
2. The right to withdraw from a distance contract does not apply to entities other than Consumers, subject to entrepreneurs who are natural persons referred to in Art. 38a of the Consumer Rights Act, if the contract is not of a professional nature for them.
§ 8a TRAININGS AND TRAINING PACKAGES
1. The Store offers separate product categories including: training, training packages, and training sets containing products and/or access to educational services.
2. If an order for a training package or training is placed for a company (with the NIP number provided) and concerns services directly related to the Buyer’s business profile, the right to withdraw from the contract, as described in § 7 of the Regulations, does not apply.
3. If the Buyer is a natural person not running a business or an individual for whom the purchased training is not directly related to their professional activity, the following rules apply:
a. If the Buyer withdraws from the training contract, the Seller is entitled to charge a cancellation fee up to PLN 1,849 gross, but no higher than the value of the purchased training. This fee compensates the Seller for organizational costs, including booking the trainer's time, preparing materials, and time spent on the order.
4. In the case of unforeseen circumstances, the Buyer may request a change of the training date. If the training is scheduled within 7 days or less, a fee of PLN 600 net will apply for the date change. The new training date should be set within 30 calendar days from the original training date. If no new date is set within this time, the order will be considered fulfilled.
§ 9 COMPLAINTS
1. If a product is defective, the Buyer has the option to file a complaint based on the Civil Code warranty or guarantee, if a guarantee was given.
2. Using the warranty, the Buyer may, under the terms and within the time limits set by the Civil Code:
a. submit a statement to reduce the price
b. in case of a significant defect – submit a statement to withdraw from the contract
c. request the replacement of the goods with defect-free ones
d. request the removal of the defect
3. The Seller requests that complaints based on the warranty be sent to the postal or electronic address provided in § 2 of the Regulations.
4. If it turns out that the complaint requires the return of the defective product to the Seller, the Buyer is required to return the product to the address TanExpert Poland, ul. Kurkowa 4/U3, 70-535 Szczecin.
5. If the product has an additional guarantee, the information about it and its terms is available in the product description in the Store.
6. Complaints related to the operation of the Store should be directed to the email address provided in § 2 of the Regulations.
7. The Seller will consider the complaint within 14 days.
OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS
1. If the complaint procedure does not result in the expected outcome for the Consumer, the Consumer may use, among other things:
a. mediation conducted by the competent Provincial Inspectorate of Commercial Inspection, to which a request for mediation should be addressed. The procedure is generally free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b. assistance from the relevant permanent consumer arbitration court at the Provincial Inspectorate of Commercial Inspection, to which a request should be submitted to have the case considered by the arbitration court. The procedure is generally free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. free assistance from the municipal or county consumer ombudsman.
d. the online ODR platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer’s personal data is processed primarily based on the contract and for its execution, in accordance with the principles set out in the General Data Protection Regulation (GDPR). Detailed information on the processing of data by the Seller is included in the privacy policy available in the Store.
§ 11 NEWSLETTER
1. The newsletter is a free electronic distribution service provided by the Seller via email or SMS, allowing recipients to receive regular content containing information about products, news, promotions, contests, and other events promoted by the Seller.
2. The Buyer may unsubscribe from the Newsletter service at any time. To do so, they should:
- click on the appropriate link found in every email,
- send a resignation message to the address: biuro@tanexpert.pl
§ 12 RESERVATIONS
1. The Buyer is prohibited from delivering unlawful content.
2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded for the time and purpose of executing the order.
3. Contracts concluded under these regulations are concluded in Polish.
4. In the case of a dispute with a Buyer who is not a Consumer, the court having jurisdiction will be the court competent for the Seller’s registered office.
5. None of the provisions of these regulations excludes or limits the rights of Consumers under the law.
6. The provisions concerning goods and the sales contract apply accordingly to digital content and contracts for the delivery of digital content, unless the Regulations specify otherwise.
Annex No. 1 to the Regulations
Below is the withdrawal form template
https://tanexpert24.pl/img/cms/tanexpert_formularz_zwrotu_2024_v1.pdf