Terms and Conditions of the TanExpert24 Online Store
These terms define, among other things, the rules for entering into sales agreements via the store, providing the most important information about the Seller, the store, and Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal
§ 8 Exceptions to the Right of Withdrawal
§ 8a Training and Training Packages
§ 9 Complaints
§ 10 Personal Data
§ 11 Newsletter
§ 12 Disclaimers
Annex 1: Withdrawal Form
§ 1 DEFINITIONS
Business days – Monday to Friday, excluding statutory holidays.
Account – a free feature of the Store, governed by separate terms (an electronic service), which allows the Buyer to create an individual Account in the Store.
Consumer – a natural person as defined by the Civil Code, as well as a natural person making a legal transaction with an entrepreneur not directly related to their business or professional activity.
Buyer – any entity purchasing from the Store.
Terms – these terms and conditions.
Store – the TanExpert online store, operated by the Seller at https://tanexpert24.pl/pl/
Seller – TanExpert, VT7 Sp. z o.o., based in Szczecin (70-535) at Kurkowa 5/U2, registered in the Business Register of the District Court in Szczecin, XIII Commercial Division of the National Court Register, under KRS number 0001009773, REGON: 366502117, NIP: 8522628345; email address: biuro@tanexpert.pl
§ 2 CONTACT WITH THE SELLER
1. Postal address: TanExpert Polska, Kurkowa 4/U3, 70-535 Szczecin
2. Email address: biuro@tanexpert.pl
3. Phone: +48 533 709 708
4. Return address (in case of withdrawal from the agreement): TanExpert Polska, Kurkowa 4/U3, 70-535 Szczecin.
5. Address for sending the claimed goods: TanExpert Polska, Kurkowa 4/U3, 70-535 Szczecin
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, the following is necessary:
• A device with internet access
• A web browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements in paragraph 1, an active email account is required.
§ 4 SHOPPING IN THE STORE
1. The prices of goods visible in the Store are the total prices for the goods, including VAT.
2. The Seller emphasizes that the total price of the order consists of the price for the goods and, if applicable, the delivery costs.
3. The selected goods must be added to the cart in the Store.
4. Then, the Buyer selects the delivery method and payment method for the order and provides the necessary data to complete the order.
5. The order is placed when the Buyer confirms its content and accepts the Terms.
6. Placing an order is equivalent to entering into a sales agreement between the Buyer and the Seller.
7. The Seller will send the Buyer a confirmation of the sales agreement on a durable medium, no later than when the goods are delivered.
8. To make purchases in the Store, the Buyer must register and create an Account.
9. Discount codes apply to retail prices and cover only products for domestic use. Products dedicated to Professionals (particularly devices and tanning solutions) are not included in these promotions. On the "Cart" page, the discount code status for each product is individually marked:
- tag "Discount from coupon" + green border: products included in the promotion,
- tag "Not included with the coupon" + red border: products not included in the promotion.
10. The "Buy two, get 50% off on one cheaper product" promotion involves giving a discount on the cheaper product when buying two products. The discount is 50% of the cheaper product's price. The discount cannot be combined with other promotions or discounts available in the store. To take advantage of the Promotion, the Participant must place at least two products in the cart. The discount will automatically apply to the cheaper of the two products. The discount will be applied only to one, the cheapest product when purchasing two or more products. If the Buyer wants to take advantage of the discount on more products, they should place an appropriate number of additional orders (the current store functionality does not allow applying this discount rule multiple times within one order; however, work is underway to update this module to allow such an option in the future).
§ 5 PAYMENTS
1. For the placed order, the Buyer can pay, depending on their choice:
a. By regular bank transfer to the Seller's bank account.
b. Via the payment platform:
- Przelewy24
c. By cash on delivery.
2. If the payment method is via the Przelewy24 payment platform, the entity providing the online payment service is PayPro S.A.
3. Payment by credit card is handled by the operator: eCard S.A., Krucza 16 / 22, 00-526 Warsaw, Poland KRS 0000042304, NIP 5213103040, REGON 016341786.
4. If the Buyer chooses prepayment, the payment for the order must be made within 7 calendar days from placing the order.
5. The Seller informs that for some payment methods, due to their nature, payment for the order is possible only immediately after placing the order.
6. By making a purchase in the Store, the Buyer accepts the use of electronic invoices by the Seller.
7. The Seller will issue and send an electronic invoice within 72 hours of the order's receipt. The invoice will be sent to the Buyer's email address. If the Buyer made the purchase using a registered Account in the Store, the invoice will also be assigned to the order in the "Order History" section.
As of March 26, 2026, points 6 and 7 will have the following wording:
6. For Buyers who are entrepreneurs (B2B), the Seller will register the invoice in the National e-Invoice System (KSeF) within 72 hours of order fulfillment. The invoice visualization will be made available to the Buyer electronically, including via email and in the Buyer's Account in the Store. For Buyers who are not entrepreneurs (B2C), the invoice will be issued and delivered electronically, outside of the KSeF system, within 72 hours of order fulfillment, to the email address provided by the Buyer and – if they have an Account – in their Account.
7. The documents provided to the Buyer, as referred to in paragraph 6, constitute a visualization of the invoice (informational copy). For Buyers who are entrepreneurs (B2B), the invoice, as understood by tax regulations, is only the structured document saved in the KSeF system. For Buyers who are not entrepreneurs (B2C), the invoice, as understood by tax regulations, is the electronic document delivered to the Buyer outside of the KSeF system.
§ 6 ORDER FULFILLMENT
1. The Seller is obliged to deliver goods without defects.
2. The order fulfillment time is indicated in the Store.
3. If the Buyer selected prepayment for the order, the Seller will begin fulfilling the order after it is paid.
4. For payment by bank transfer or credit card, the order fulfillment time is counted from the day the Seller's bank account or settlement account is credited.
5. If the Buyer has purchased goods with different fulfillment times within one order, the order will be fulfilled according to the longest fulfillment time.
6. Goods are delivered within the territory of the Republic of Poland and selected European countries.
7. As a rule, goods purchased in the Store are delivered depending on the method of delivery chosen by the Buyer:
a. Via courier company Inpost, DHL
8. The Seller reserves the right to use another professional courier company from the following list: Pocztex, DHL, FedEx, UPS, TNT.
9. Shipping for 1 PLN from the specified promotional amount – applies only to goods delivered within the Republic of Poland. Shipping costs to other countries are charged according to the current price list.
10. Express shipping within 24h is available only for retail orders placed by Consumers on business days before 8:00 PM, with delivery via InPost. For orders placed on non-business days, the fulfillment time is counted from the next business day. To have a retail order immediately processed, it must be correctly paid for or ordered with cash on delivery. Business orders and orders containing training sets are processed as quickly as possible, depending on the time needed to prepare the order.
11. The Store reserves the right to extend the "Express shipping" time from 24h to 48h in justified circumstances, such as an increased number of orders.
12. Each business order, after being placed, undergoes verification and must be approved by the Seller. In certain circumstances, such as low stock levels or other factors affecting the order fulfillment capability, the Seller reserves the right to suspend the order. In such a case, the Seller will inform the Buyer of the estimated possible shipping date. If the proposed business order fulfillment time is not suitable for the Buyer, they have the option to withdraw from the order.
13. The Store reserves the right to temporarily suspend wholesale sales for business customers in cases requiring such action.
§ 7 RIGHT OF WITHDRAWAL
1. The Consumer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of these Terms, within 30 days without providing any reason.
2. The deadline for withdrawal from the agreement expires after 30 days from the day:
a. The Consumer acquires the goods or a third party, other than the carrier, indicated by the Consumer, acquires the goods.
b. The Consumer acquires the last item or a third party, other than the carrier, indicated by the Consumer, acquires the last item in the case of an agreement concerning multiple goods delivered separately.
c. The agreement is concluded – in the case of a contract for the supply of digital content.
3. To exercise the right of withdrawal from the agreement, the Consumer must inform the Seller using the details provided in § 2 of these Terms, of their decision to withdraw from the agreement via an unambiguous statement (e.g., letter sent by post or information sent via email).
4. The Consumer may use the model withdrawal form placed at the end of these Terms, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send information regarding the exercise of the right of withdrawal before the withdrawal deadline expires.
6. The right to withdraw applies only to complete, undamaged, and unused products.
7. If the shipment or its contents are damaged or incomplete – this should be immediately reported to the Seller (recommended route) or directly to the carrier. The complaint should include a description and photographic documentation. Complaints can be filed with the carrier within 7 days from receiving the shipment.
CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT
1. In the event of withdrawal from the concluded agreement, the Seller will refund all payments received from the Consumer, including delivery costs (except for additional costs resulting from the Consumer's choice of delivery method other than the cheapest regular delivery offered by the Seller), without undue delay, and in any case no later than 14 days from the day the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
2. The refund will be made using the same payment methods that the Consumer used in the original transaction unless the Consumer agrees to another solution; in any case, the Consumer will not incur any charges related to the refund.
3. The Seller may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.
4. The Seller asks to return the goods to: TanExpert Polska, Kurkowa 4/U3, 70-535 Szczecin immediately, and in any case, no later than 14 days from the day the Consumer informed the Seller of withdrawal from the sales agreement. The deadline is met if the Consumer sends the goods before the 14-day period expires.
5. The Consumer bears the direct cost of returning the goods.
6. The Consumer is only responsible for the diminished value of the goods resulting from using them in a way other than necessary to establish the nature, features, and functioning of the goods.
7. If the goods, due to their nature, cannot be returned by post, the Consumer will also have to bear the direct cost of returning the goods. The estimated cost of return will be communicated to the Consumer by the Seller in the product description on the Store or when placing the order.
8. If a refund is necessary for a transaction made by the Consumer with a credit card, the Seller will refund the amount to the bank account associated with that card.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The right to withdraw from a distance contract does not apply to the Consumer in relation to the agreement:
a. Whose subject is a non-prefabricated item, produced according to the Consumer's specification or intended to satisfy their personalized needs.
b. Whose subject is a perishable item or an item with a short shelf life.
c. Whose subject is an item delivered in a sealed package, which cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
d. Whose subject is items that, after delivery, due to their nature, are inseparably combined with other items.
e. Whose subject is sound or video recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
f. The delivery of newspapers, periodicals, or magazines, except for subscription agreements.
g. Whose price or remuneration depends on fluctuations in the financial market beyond the entrepreneur's control, which may occur before the withdrawal period expires.
h. The delivery of digital content not stored on a tangible medium, if the performance has started with the Consumer's explicit consent before the withdrawal period has expired and after being informed by the entrepreneur about the loss of the right of withdrawal.
2. The right to withdraw from a distance contract does not apply to entities other than Consumers, subject to entrepreneurs who are natural persons, as referred to in Article 38a of the Consumer Rights Act, if the contract does not have a professional nature for them.
§ 8a TRAINING AND TRAINING PACKAGES
1. The Store offers separate product categories including: training, training packages, and training sets containing products and/or access to educational services.
2. If the order for a training package or training is placed by a company (with a VAT number) and concerns services directly related to the Buyer's business profile, the right to withdraw from the agreement, as referred to in § 7 of these Terms, does not apply.
3. If the Buyer is a natural person not running a business or the purchase of training is not directly related to professional activity, the following rules apply:
a. If the Buyer withdraws from the agreement regarding participation in the training, the Seller is entitled to charge a cancellation fee of up to 1,849 PLN gross, but not higher than the value of the purchased training. This fee compensates for organizational costs, including in particular reserving the trainer's time, preparing materials, and time spent on order fulfillment.
4. In case of unforeseen circumstances, the Buyer may request a change in the training date. If the scheduled training date is 7 or fewer days away, the date change will incur a fee of 600 PLN net. The new training date should be set within 30 calendar days from the original date. If a new date is not set within this time, the order will be considered fulfilled.
§ 9 COMPLAINTS
1. If the product has a defect, the Buyer can file a complaint based on the civil code warranty or guarantee, if a guarantee has been provided.
2. Using the warranty, the Buyer may, according to the terms and deadlines set in the Civil Code:
a. Submit a statement to reduce the price
b. In case of a substantial defect – submit a statement to withdraw from the contract
c. Request replacement of the item with one free of defects
d. Request removal of the defect
3. The Seller requests that complaints based on the warranty be sent to the postal or email address provided in § 2 of these Terms.
4. If it turns out that the complaint requires the return of the defective goods to the Seller, the Buyer is obliged to return the goods to the address TanExpert Polska, Kurkowa 4/U3, 70-535 Szczecin.
5. If the goods have been additionally guaranteed, the information about it and its terms is available in the product description in the Store.
6. Complaints about the operation of the Store should be addressed to the email address provided in § 2 of these Terms.
7. The Seller will address the complaint within 14 days.
OUT-OF-COURT COMPLAINT HANDLING AND CLAIMS
1. If the complaint procedure does not yield the expected result for the Consumer, the Consumer may, among others, use:
a. Mediation conducted by the competent Provincial Inspectorate of Commercial Inspection, to which the request for mediation should be submitted. In principle, the procedure is free of charge. A list of Inspectors can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b. Help from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Commercial Inspection, to which the request for consideration before the arbitration court should be submitted. In principle, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. Free help from the city or county Consumer Ombudsman.
d. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
1. The administrator of the personal data provided by the Buyer while using the Store is the Seller.
2. The personal data of the Buyer is mainly processed on the basis of the agreement and in order to fulfill it, in accordance with the principles set out in the general regulation of the European Parliament and Council (EU) on data protection (GDPR). Detailed information regarding the processing of data by the Seller is included in the privacy policy available in the Store.
§ 11 NEWSLETTER
1. The Newsletter is a free electronic distribution service provided by the Seller via email or SMS, enabling users to receive periodic content containing information about products, new arrivals, promotions, competitions, and other events promoted by the Seller.
2. The Buyer may unsubscribe from the Newsletter service at any time. To do so, they should
- click on the appropriate link in each email,
- send a cancellation message to: biuro@tanexpert.pl
§ 12 DISCLAIMERS
1. It is forbidden for the Buyer to provide unlawful content.
2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms. The agreement is concluded for the time and purpose of fulfilling the order.
3. Agreements concluded under these terms are concluded in Polish.
4. In case of any dispute with a Buyer who is not a Consumer, the court competent will be the one for the Seller's registered office.
5. None of the provisions of these Terms excludes or limits the Consumer's rights resulting from the law.
6. Provisions related to goods and sales agreements apply accordingly to digital content and contracts for the supply of digital content, unless the Terms define these issues separately.
Annex 1 to the Terms and Conditions
Below is the model withdrawal form
https://tanexpert24.pl/img/cms/tanexpert_formularz_zwrotu_2024_v1.pdf