Below you will find the most popular questions regarding the orders placed.
1. How quickly will you prepare my order?
We know that our customers care about looking great, so fast shipping is one of our priorities. After placing an order, it is sent to our logistics center within 1 hour of payment approval (in case of prepayment) or within 1 hour of order receipt (in case of cash on delivery), where it is immediately processed.
2. When will my order be shipped?
Orders placed via InPost (Courier and Parcel Machines), submitted on weekdays before 8:00 PM, are typically shipped on the same day. For DHL shipments, delivery is usually the next business day. If the order is placed on a non-working day, it will be shipped on the next working day.
3. I couldn't complete my payment with Przelewy24. What now?
If you couldn't complete the payment with Przelewy24 or an error occurred during the process, you can still pay for your order via a traditional bank transfer using the following details:
Recipient: VT7 Sp. z o.o.
Address: Kurkowa 5/U2 70-535 Szczecin
Account Number: 43 1050 1559 1000 0092 8152 3630
Bank Address: ING Bank Śląski S.A.
SWIFT: INGBPLPW
Transfer Title: Please include the order number in the transfer title.
Once the payment is processed, your order will be immediately sent for packing and shipping. Please note that if the payment is not made, the order will be automatically canceled.
4. Is it possible to make changes to my order?
Since our logistics center processes orders immediately (see point 1), changes are not possible (except for orders paid via traditional bank transfer that haven't been approved and sent to the logistics center). If you want to change products, remove, or add new ones – please cancel your order as soon as possible and place a new one. After canceling the order, we will refund your payment.
5. How do I cancel my order?
To cancel an order – log into your account and go to your order history. Then click the "Cancel" button next to the relevant order. If you placed the order as a guest – send us an email requesting to cancel your order. Remember, we act quickly, and you have limited time to cancel the order :) (see point 3)
6. I missed the chance to cancel my order. What now?
If the order has already been sent to the logistics center, the cancellation will be blocked, and the package will be shipped to the indicated address. Unfortunately, we can no longer stop this process. In this case, you must proceed with a return procedure.
7. How do I return my order?
To return an order – log into your account and go to your order history. Then click the "Return" button next to the relevant order. If you placed the order as a guest – send us an email requesting the return of the order and send the product back with the completed return form
https://tanexpert24.pl/img/cms/Formularz%20zwrotu.pdf
8. Where can I find my invoice?
The invoice is automatically generated after the order is processed, usually within 72 hours of delivery. You will receive it at the email address provided with your order, in your Customer Account (if created). All invoices are issued in the National e-Invoice System (KSeF). Files shared via email and in your Customer Account are visualizations of the document. The original invoice is the structured document saved in the KSeF system.
9. I'm not sure how to use the cosmetics?
Just contact us – our helpline is at your disposal and always provides expert advice
+48 533 709 708
sklep@tanexpert24.pl